Average Handling Time |
Average Handling Time - Excel |
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How to calculate average handling time.
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For example, if I have a total of 53 calls and the total talk time is 4:19:05, what would the average talk per call be? I tried doing everything in seconds (this would give me a total of 15545 seconds) but the total I was getting is 4:89.
What would the formula be to get the correct average time?
Basically, I've got a sheet that contains a table of entries, and each entry gets a date stamp in the first column. I would like to have the sheet display the average time, in days, between entries. Is this possible?
Thank you in advance!
~cp
I have two columns of data: column A contains the date and time in the form dd/mm/yyyy. Column B contains a number value. All the times are in order, so column A looks like:
01/01/2007
02/01/2007
03/01/2007
I have data from 2007 to 2010. I need to calculate an average daily value (in column B) for each month, and display it in column C. So, for January, I need to calculate the average of 31 days, February, 28 days, etc.
Is there a function I can use to do this? I've been trying the AVERAGEIF formula but can't get it to work. Any ideas would be much appreciated!
Many thanks,
Caitlin
A B
312 $1000
54 $1010
35 $1835
32 $1028
53 $1937
Can you please help me,
A1= time in
B1= time out
C1= time in
D1= time out
I want to calculate the late and under time,
Office start at 9:am w/30 mins Grace period,
The break time is one hour only, please include over breaktime in calculation.
End of office hours 6:00 pm, strickly no over time
I have a table with various percentages, and I would like a formula to have an average of these. Please see attached file to get more of an idea.
Thanks
G
difference where the times cross midnight. Example:
Start time: 23:50:00
End time: 00:15:00
How would you formulate an equation to determine the duration of time or
differnce between the start and end time?
I need help....I am working production scheduling with Start and End time but there is a lunch time and tea time. Is there any formula to calculate Start time to End time with excluding lunch time?
Here is example :
Lunch time :12:00pm to 1:00pm.
Duration Process :6 hours.
Start Time (8:00am)
End time (5:00 pm)
I need a formula to calculate from Start Time 8:00am and what is the End Time? with 1 hour lunch time...
Thanks,
ET
Received Date & Time: 10/29/2010 3:27:00 PM
Completed Date & Time: 11/1/2010 3:57:32 AM
Business Hours: 08:00 AM to 05:00 PM
Non Business hours: 05:00 PM to 08:00 AM
Weekdays : Monday to Friday
Weekends: Saturday & Sunday
If I calculate TAT for this time period it should show me 1 hour 33 minutes, why because business hours are closing by 5:00 PM on 10/29 so it should not calculate duration after 5:00 PM to until 08:00 AM on next day, however 10/29 is Friday so formula should calculate the duration from 10/29 Friday 3:37 PM to 10/29 5:00 PM and again it should calculate from 8:00 AM on 11/01 Monday and formula should skip Saturday & Sunday.
In this scenario I have completed the task before 8:00 AM on 11/01 so it should show duration of 1hour 33 minutes.
Please let me know if you need any more details
I want to calculate the total time worked such that i have the hours worked. So if i worked 7 hours and 30min then the total time would be 7.5hrs. But i am not sure how to take into account the lunch break time (see enclosed sheet).
anyone have any ideas?
I am trying to calculate our On Time Delivery. I want this as a simple percentage of jobs. I have got this running in the following way:
Column M - Estimated Delivery dates
Column N - Actual Delivery dates
Column O - =IF(SUM(M2-N2)>0,1,0)
Then I have calculated On Time Delivery as: =SUM((SUM(O2:O252))/(COUNTA(N2:N252)))
This seems to work fine. My problem is, if we enter a date in Estimated without a corresponding Actual date, the formula for Column O fills out anyway and improves our On Time Delivery Percentage. How can I set this up so that the formula doesn't calculate if there is no data in Column N?
Any help much appreciated
Thanks,
James
example;
8:00 to 8:07 = 8.0 hrs
8:08 to 8:23 = 8.25 hrs
8:24 to 8:38 = 8.5 hrs
8:39 to 8:53 = 8.75 hrs
8:53 to 8:59 = 9.0 hrs
I am having trouble writing an equation that would sum the clock-in and clock-out times (2 per day) and display the total time in these quarter hours and adding an additional hour if it is >= to *:53. Any help would be great.
Please help!!!
We have a client who will pay using the 1/4, 1/2/ and 3/4 of an hour increments as follows:
From the hour mark to 6 minutes = 0 time paid
Over 7 minutes to 15 minutes = 1/4 hour 15
16 minutes to 30 minutes = 1/2 hour 30
30 minutes to 45 minutes = 3/4 hour 45
46 minutes to 60 minutes = one hour.
They work on shifts and the operation is 24 hours. Each gets 30 minutes for breaks which is not paid. Pay is biweekly and overtime is anything over 40 hours. Currently, the template we are using looks like this (sorry, I could not figure out how to paste it so you can see it in Excel layout):
WEEK 1 Sunday Monday Tuesday Wednesday Thursday Friday Saturday
5/16 5/17 5/18 5/19 5/20 5/21 5/22
TIME IN ENTER TIME, INCLUDE AM OR PM
TIME OUT
TIME IN
TIME OUT
TIME IN
TIME OUT
TIME IN Total Hours First Week
TIME OUT
HOURS WORKED-OR- choose one
*HOLIDAY WORKED
PAID HOLIDAY (not worked)
*OTHER PAID HOURS
EXPLANATION OF *HOLIDAY WORKED HRS OR *OTHER
I am very new to Excel and need help creating a formula that will allow us to calculate this timesheet? I am in desperate need for help.
Thanks..
Cell B5: start time: 4:15 formatted as 4:15:00 am
Cell B6: finish time: 6:15 formatted as 6:15:00 am
Cell B7: total time: 2:00 formula in cell: =TEXT(B6-B5,"h:mm")
Cell B8: total batches processed: 22 (this is entered manually)
Cell B9: batches per hour: formula in cell: =B8/TEXT(B7,"h")
as long as I have this formula in cell B9 the answer comes out correct which should be 11 per hour.
If the formula in B9 is B8/B7, the answer is 264.0, Is this because of the way excel is reading the total time or the total time is formatted as a time, not an actual number? Is this the correct way to solve the problem?
answer should be 11 per hour.
... If the time 04:16 falls in the time range 04:00 - 04:29, than put a one (1) in the filed x...
... If the time 04:16 doesn't fall in the time range 04:00 - 04:29, than leave the x fiel empty
Any help is appreciated.
triangle. I copied it to create a new data set and used find &
replace to change the worksheet references to the new ones.
The cells still contain the result of the old formula referring to the
previous worksheets. The only way I can get the formula to return the
correct result is to edit (F2) each cell and press enter. Calc now
(F9) does nothing.
I've seen this before, but this time, I need to calculate many
thousands of cells and don't have time for this workaround.
Any ideas?
Thanks.
Don S
I have a dillemma here,
I have to create a schedule which incorporates lunches automatically (either half hour or 1-hour lunches, depending on the circumstances).
The schedule only has time in and time out, but I need excel to automatically deduct the lunch break depending on the circumstance:
If you worked less than 6 hours = no lunch
If you worked more than 6 hours, but less than or equal to 8 hours = 0.5 hour lunch
If you worked more than 8 hours = 1 hour lunch
I am assuming the formula for this will be really long, but I have looked online everywhere and have not found ONE formula for it. I can't put lunch breaks seperately, so all I have to work with is Time in/out.
Also, I wouldn't be able to use military time, so I don't know how excel can assume that time in is in the morning, and time out is in teh evening and/or half-day.
If someone can help it would be greatlyyyy appreciated
We will be building 8 "widgets" a day.
We will work 10 hours a day.
There is a 20 minute break at 9:20 am.
Production shuts down for lunch 30 minutes for lunch at 12:30.
Production starts at 6:00 am.
Here is what I can do.
Production cycle time = (10*60)-30/8 or 71.25 minutes
If we start at 6:00 am, the first scheduled cycle completion time = TIME(6,0,0+71.25/1440)
My problem is when I am trying to use a logical "IF' statement to account for the 20 minute break or lunch and still calculate the end of each cycle time through the day I receive a number of error messages.
This is the formula I am trying to make work. I have the cell the formula is in, formatted with a "mm,ss" format.
=(IF(D4+G1/1440>9:20,(D4+G1)/24,(D4+G1+15)/1440))
I have included an attachment to help (a picture is worth a thousand words).
Any help will be greatly appreciated.
I have bought a number of books in an attempt to figure this out, and I am still stumped
it as a drop-down list, you can select a name from the drop-down and it's
corresponding value will be added to separate cell? Basically, I have survey
questions which have five possible responses: Excellent - Very Good - Good -
Fair - Poor. We want to assign a value to each, 5 for Excellent, 4 for Very
Good and so on, so that when a response is selected from a drop-down, it's
value appears in a separate cell (so that we can calculate a total and
average score from the selections).
Thanks
B
B value Time of day punch in: 9:30 AM
C value =IF(D11="","","-")
D value Time of Day punch out: 6:00 PM
E value =IF(D11="","",IF(D11